CUSTOMER SERVICE
& SUPPORT

Customer Service

We'll be there for you — when and how you need us.

From online support to our team of regional field technicians, we're dedicated to resolving your issues with the most experienced support group in the industry.

LUMBERLOK and BOWMAC products are available from leading Builders Supply Merchants and Hardware outlets throughout New Zealand.

Please contact these companies for pricing and availability.

Services & Support

BUILDER PRODUCTS

We are happy to answer your questions and are dedicated to providing the highest level of customer service. To help us respond quickly with the right information, please include your name, company, phone number and the best time to reach you.

Site: Auckland
Phone: +64 (9) 274 7109
Hours: Mon - Fri, 8:00 am - 5:00 pm
 
Site: Christchurch
Phone: +64 (3) 348 8691
Hours: Mon - Fri, 8:00 am - 5:00 pm
 
Email: design@miteknz.co.nz

ENGINEERING SERVICES

With professional engineers, we are strategically positioned to provide expertise in reviewing designs of frame and truss manufacturers. We lead the industry in credibility, speed, accuracy and efficiency. 

Site: Auckland
Phone: +64 (9) 274 7109
Hours: Mon - Fri, 8:00 am - 5:00 pm
 
Site: Christchurch
Phone: +64 (3) 348 8691
Hours: Mon - Fri, 8:00 am - 5:00 pm
 
Email: design@miteknz.co.nz

Contact Engineering Services  (Website form)

AUTOMATION SUPPORT

Resolving technical issues and software questions can immediately impact your ability to perform. When you have a question regarding our equipment or the software that runs it, you have the support of the Automation Division.

Site: Auckland
Phone: +64 (9) 274 7109
Hours: Mon - Fri, 8:00 am - 5:00 pm
 
Site: Christchurch
Phone: +64 (3) 348 8691
Hours: Mon - Fri, 8:00 am - 5:00 pm
 
Email: support@miteknz.co.nz

View Automation Center          Contact Automation Support  (Website form)

SOFTWARE SUPPORT

For our customers we offer MiTek technical support. After logging in, you can access thousands of targeted software training videos, help pages and information about MiTek Technical Support.

Site: Auckland
Phone: +64 (9) 274 7109
Hours: Mon - Fri, 8:00 am - 5:00 pm
 
Site: Christchurch
Phone: +64 (3) 348 8691
Hours: Mon - Fri, 8:00 am - 5:00 pm
 
Email: support@miteknz.co.nz

Contact Software Support  (Website form)

FREQUENTLY ASKED QUESTIONS

Q: Where can I purchase MITEK ENGINEERED BUILDING PRODUCTS?

A: Mitek Engineered Building products are available from licensed MiTek fabricators and leading Builders Supply Merchants and Hardware outlets throughout Australia.

Please contact these companies for pricing and availability.

Q: How can I request hard copies of your information?

A: Please send your request to  design@miteknz.co.nz  

Q: Who do I talk to if I need assistance in determining the correct product or need technical advice? 

A: Contact our Design Engineering team by phone or email design@miteknz.co.nz

Q: What finishes are the products available in?

A: MiTek Engineered Building Products and Connectors are manufactured from G300 Steel, Z275 zinc galvanised. Some items are also hot dip, or Electro-galvanised after manufacturing. Popular items also come in grade 304 stainless steel. Please refer to the product page or information sheet for clarification. 

Q: Do the nails and/or screws (fasteners) need to be the same coating as the connector/bracket(fixing).

A: Yes. In SHELTERED or EXPOSED environments, if using a stainless steel fixing, the fastener must be stainless  steel also. Hot dip galvanised fixings must use hot dip galvanised fasteners. In CLOSED environments, electro galvanised or hot dip galvanised fasteners can be used with zinc galvanised fixings.

Q: Why has the stainless steel product discoloured?

A: Depending on specific weather exposure and salt spray environments, there may be evidence of 'tea staining' on the surface of stainless steel products. Tea staining is a visual issue only and DOES NOT affect the structural integrity of the product. To minimise this occurrence, it is suggested that a regular washing / maintenance cycle be implemented using warm water with a mild detergent and a cold fresh water rinse. 

It is NOT advisable for any stainless steel products to be painted over as this may affect the natural anti-corrosive characteristics of stainless steel.

Q: Are your products made in Australia?

A: We have been proudly manufacturing in Melbourne for more than 50 years. Due to manufacturing capabilities not every item is produced in Australia with some product coming from MiTek New Zealand.

Q: Do you have CodeMark for any of your products?

A: We have achieved CodeMark for the range of MiTek Engineered Building Products. Certificate Number CM70055 Rev2. 

Always give people more than they expect to get.

Tony Castledine

GM Building Supply Channel-Asia Pacific